Can I update my address and email address?
Yes, you sure can! It is very important to update your address if it has changed since the date you pledged. We would love for you to receive your order in a timely manner and most importantly to the right address. Feel free to login to BackerKit before your order is “locked down” to update addresses. If you have a change of address after your pledge is “locked down” feel free to email [email protected] directly to update.
Last updated: July 26, 2017 06:20
Why is my package coming from the Awkward Yeti?
Good question! We have partnered with the Awkward Yeti to handle the fulfillment of our Kickstarter.
Last updated: July 26, 2017 06:21
It has been quite some time where is my order?
If it has been 2 weeks past the ship date and still not received your order please contact [email protected] so we can investigate your order. Please give extra time for international shipments.
Last updated: July 26, 2017 06:22
My address changed after my package shipped, what do I do?
If you live in the USA please place a forwarding address correction with your local post office so your package will be routed to your new address. For international orders, if your local post office allows this, also place a forwarding address.
Last updated: July 26, 2017 06:24
I never received my survey from BackerKit, what do I do?
Surveys are sent to the email addresses used when initially placing your pledge on Kickstarter. Please check that email first before contacting [email protected].
Last updated: July 26, 2017 06:28
I received the wrong items in my order, what do I do?
If you receive the wrong items please reach out to [email protected] so we can investigate the issue and correct it as soon as we can.
Last updated: July 26, 2017 06:26
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.